01. Introduction
ROADRAK GROUP (Pty) Ltd ("ROADRAK GROUP", "ROADRAK", "we", "us" or "our") respects the privacy of individuals and is committed to protecting personal information entrusted to us.
This POPIA and Privacy Policy explains how we collect, use, store, disclose and protect personal information when you interact with ROADRAK GROUP, including when you use our website, contact us, submit an enquiry, apply for an opportunity or otherwise engage with our business.
This policy is intended to explain our approach to personal information in the context of applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).
Important: This policy describes ROADRAK GROUP's information-handling practices. It should be read together with any specific notices, application forms, contractual terms or other documents that may apply to a particular relationship or processing activity.
02. Information We Collect
Depending on how you interact with ROADRAK GROUP, we may process different categories of personal information.
Information you provide to us
- Name and surname.
- Contact details, including telephone number, email address and other communication details.
- Company, organisation or business information provided in connection with an enquiry or business relationship.
- Information contained in applications, correspondence, proposals, quotations or other documents submitted to us.
- Information provided when applying for employment, workplace opportunities or other opportunities offered by ROADRAK GROUP.
- Any other information that you voluntarily provide to us for a specific and legitimate purpose.
Information collected through our website
When you use our website, certain technical information may be processed, such as browser information, device information, IP address, pages visited and information relating to website usage, depending on the technologies and services used on the website.
03. How We Use Personal Information
We process personal information only for purposes that are relevant to our business activities and where there is a lawful basis for doing so.
Depending on the circumstances, personal information may be used to:
- Respond to enquiries and requests.
- Communicate with clients, suppliers, applicants and other stakeholders.
- Prepare quotations, proposals and other business documentation.
- Manage business relationships and contractual obligations.
- Consider employment and other opportunity applications.
- Administer and improve our website and digital services.
- Maintain business records and comply with applicable legal and regulatory obligations.
- Protect the security, integrity and lawful operation of our systems, information and business.
- Carry out other purposes communicated to you at the time information is collected or otherwise permitted by law.
04. Lawful Processing
POPIA establishes conditions for the lawful processing of personal information by responsible parties. ROADRAK GROUP seeks to process personal information in accordance with applicable requirements of POPIA and other applicable law.
Depending on the circumstances, processing may be based on consent, the performance or conclusion of a contract, compliance with a legal obligation, protection of legitimate interests or another lawful basis recognised by applicable law.
Where consent is relied upon, the relevant individual may have rights concerning that consent, subject to applicable legal requirements and limitations.
06. Information Security
ROADRAK GROUP takes reasonable and appropriate measures to protect personal information against risks such as loss, damage, unauthorised access, unauthorised disclosure or unlawful processing.
Security measures may include appropriate organisational, physical and technical safeguards, access controls, information-handling procedures and other measures appropriate to the nature of the information and the risks involved.
No electronic transmission or storage system can be guaranteed to be completely secure. Where a security compromise occurs that triggers legal notification obligations, ROADRAK GROUP will address the matter in accordance with applicable law and regulatory requirements.
07. Retention of Personal Information
ROADRAK GROUP retains personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required or permitted by applicable law.
The applicable retention period may vary depending on the type of information, the purpose for which it is processed, contractual requirements and statutory or regulatory obligations.
When personal information is no longer required and there is no lawful reason to retain it, it will be dealt with in accordance with applicable information-retention and disposal procedures.
08. Your Privacy Rights
Subject to the requirements, conditions and limitations of applicable law, individuals may have rights relating to their personal information.
These may include the right to:
- Request access to personal information held about them.
- Request correction or updating of inaccurate, incomplete or outdated information.
- Request deletion of personal information where applicable and legally permitted.
- Object to certain forms of processing where permitted by POPIA.
- Object to the processing of personal information for direct marketing through unsolicited electronic communications, subject to applicable legal provisions.
- Withdraw consent where processing is based on consent, subject to applicable legal requirements.
Requests relating to personal information should be submitted through the contact details provided in this policy. ROADRAK GROUP may need to verify the identity of the person making a request before responding.
Rights under POPIA are subject to applicable exceptions, conditions and limitations. A request therefore does not automatically require that all information be disclosed, amended or deleted.
10. Children's Information
ROADRAK GROUP recognises that information relating to children receives additional protection under POPIA.
Where our activities involve the processing of children's personal information, we will seek to comply with the applicable requirements and safeguards under POPIA and other applicable law.
11. Cross-Border Transfers
Where personal information is transferred or made accessible across national borders, ROADRAK GROUP will seek to ensure that the transfer is undertaken in accordance with applicable legal requirements, including the requirements applicable to cross-border transfers of personal information under POPIA.
12. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
ROADRAK GROUP is not responsible for the privacy practices, content or security of third-party websites. Users should review the privacy notices applicable to those websites before providing personal information.
13. Changes to This Policy
ROADRAK GROUP may update this policy from time to time to reflect changes in our business, website, information-processing practices, applicable law or regulatory requirements.
The latest version will be made available on this page with an updated revision date.
14. Contact Us
If you have a privacy-related enquiry, request or concern regarding the handling of personal information by ROADRAK GROUP, you may contact us using the details below.
Privacy & Information Enquiries
ROADRAK GROUP (Pty) Ltd
Email: information.officer@roadrak.co.za
Telephone: +27 (0)15 110 1640
General enquiries: info@roadrak.co.za
15. Information Regulator
The Information Regulator of South Africa is the independent regulatory body established under section 39 of POPIA and has powers relating to the monitoring and enforcement of POPIA and PAIA.
Individuals who have concerns about the processing of their personal information may, where appropriate, contact the Information Regulator through its official channels.
Official Information Regulator website: inforegulator.org.za